FAQS

AMOS FAQ | Australian Managed Offshore VA Support

Find answers about AMOS, Virtual Assistants, security, onboarding, integration, service options and Australian-managed offshore support.

AMOS is an Australian-managed remote workforce provider helping Australian businesses recruit, onboard and support remote professionals.

AMOS stands for Australian Managed Offshore Solutions.

Aussie Remote is the public brand behind AMOS, helping Australian businesses access managed offshore support.

AMOS provides Australian businesses with access to a global network of highly skilled remote professionals supported by structured recruitment, role matching, onboarding and ongoing support.

AMOS supports administration, customer service, executive assistance, operations, property support (including Airbnb guest communication, bookings, cleaner coordination and maintenance escalation), social media, design, digital administration, e-commerce, CRM and supervised finance administration.

No. AMOS is not a freelancer marketplace or a simple placement service. AMOS provides Australian-managed offshore workforce support through a structured process — including role planning, screening, matching, onboarding and ongoing service support — so clients get a managed hiring experience rather than just a listing or introduction.

The process starts with a discovery meeting where AMOS learns about the client’s business, tasks, systems and support needs. AMOS then prepares suitable VA options,

VAs are shortlisted based on skill, experience, attitude, communication, availability and fit for the client’s role.

Depending on the role and availability, AMOS may provide a tailored selection of suitable VA options. This may include 10–20 profiles for review before narrowing down the strongest candidates.

Yes. AMOS supports screening and shortlisting, but the client selects the remote professional that best suits their business.

Yes. AMOS offers a two-week integration trial so the client can assess fit, communication and role suitability before moving into a longer-term arrangement.

If the first VA is not the right fit, AMOS will continue working with the client to review other suitable candidates. The goal is to move forward with confidence rather than forcing a poor-fit placement.

Yes. AMOS helps structure onboarding, role expectations, communication routines and workflow setup

AMOS works with a curated network of global remote professionals, with a strong focus on Philippines-based talent.

For selected packages, AMOS may arrange short onsite training opportunities subject to suitability, planning and compliance review.

AMOS offers two service options depending on what suits your business best.

Our full managed service includes ongoing support, communication guidance, performance oversight and Australian-managed escalation throughout the working relationship.

We also offer a recruitment-only option for clients who prefer to manage their VA directly once the right person has been placed. In this case AMOS handles the sourcing, screening and matching process — and the client takes over from there.

Either way, AMOS is here to help you find the right person and get the working relationship started on the right foot.

Access is approved by the client and managed through controlled access systems, including individual accounts, suitable permissions, password management, MFA and secure offboarding processes where available.

 No. AMOS does not charge applicants a recruitment or application fee, and there are no hidden charges for clients — all costs are outlined upfront.

No. AMOS provides tailored proposals based on the role, support needs, hours, systems and complexity.

AMOS offers flexible engagement structures based on the client's needs. Once the right VA is confirmed, AMOS provides a clear service proposal so the client can choose the ongoing support option that works best for their business.

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AMOS – Australian Managed Offshore Solutions is a registered business name of Aussie Remote Operations Pty Ltd, ABN 84 695 192 897

Gold Coast, Queensland, Australia

Phone: 0412 482 805

Email: amos@aussieremote.com.au

Global Workforce Solutions. Australian Managed.